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  • If I could I would give this airline no stars. Booked a round trip flight but due to changes no longer needed to take outgoing flight. They stated that if I was not on outgoing flight I would not be able to take return flight. No money would be refunded to cancel entire flight. Just another way for a big company to take advantage of a customer. I will never fly with American again. I was not asking for a refund for the part of the trip that I would not be taking. Instead I purchased the one way flight I needed through Southwest for the amount that American was going to charge for me to check my bag, probably less and Southwest allows a free checked bag.
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