I have a membership here and I went for a wash today. The guy does the normal okay pull forward keep coming then stop put in neutral foot off the brake. As soon as the belt starts to go it's pushing me backwards. He says let's try again (three times!!!!!!) on the third time I hear a huge scrap and he looks down mumbles and runs off. I get out of my car and see a panel scrapped some of the body off my car. I'm pissed. The employee comes back with another guy and right away saying it's not possible for there machines to do that. That I was putting it in reverse. We try again and the same thing happens. He tells me I'm in reverse. How do I put my car in reverse 4 times in a car wash!?!??!?! He tells me to go forward I go over 2 big humps and go on my way thru the wash. The whole time being tilted more on one side I don't think I was fully on the tracks. I met the kid out front he hands me a paper to fill out and tells me they will get back to me. I demand to talk to a manager but no managed on site and he calls him and says he will call me tomorrow after they review the tape. I'm so upset!!! Here's to hoping he will call me in the morning but I doubt they will pay anything! I also demanded my membership to be cancelled and my money back he said he couldn't do that for me at the moment.