They like to hike up rates without properly informing their customers. When you talk to to them on the phone, they act like you should understand why you're suddenly paying $20 more a month for the same unit. My unit was also broke in to and the wall on the side was broken. They didn't do anything about for a month and they never made it seem like it was a big deal that someone got into my unit. I am pretty disappointed with this location and am going to be moving our stuff as soon as possible. Also, the units are NOT cooled. There is an air ventilator in each hallway but that's about it. This place is a joke.