The Gelato is good. They have a good selection. They rotate flavours. It is in the neighbourhood. Outdoor seating - great on balmy nights.
Their customer service - Mama Mia! So bad! (Apologies for the bad humour). Their prices went up this summer. $5 for a small - a tad expensive. You can get two flavours though.
I have learnt to ignore most of their servers (Btw - There is a high turnover). The names of flavours are all in Italian. I do not mind learning Italian, I would just like to be able to ask what it means without having my head bitten off! Without the attitude, it would be charming.
I understand the No-Taste or I-Will-Charge policy. Nothing in life is free. And someone once explained that some flavours are very expensive to make so they do not let you taste those. Which is fine as well, if explained nicely. The Pistachio can be bought without tasting. Really good.