I'm giving this place a 2 star because the view in back and the patio are incredible. It's hard to screw up a fixed structure or opening a bottle of beer. Otherwise if this is the level of food and service the rest of the chain offers then they are in big trouble. As far as I am concerned, the ambiance is the only thing keeping this place open.
My wife and I were regulars at the original location in North Hampton (now Cuyahoga Falls). Since we moved to Medina 15 years ago, we tried the old location and it was disappointing. After they moved into the new location we thought we would stop in now and then for a walk down memory lane. So far we have given them four dine-in shots and two carry-out opportunities. All experiences missed the mark at one level or another.
The final straw was our last visit. My wife who travels frequently and eats all over the country was adamant that she did not want to torture herself with the unhealthy, greasy food and bad service of our prior visits. I wanted some place fun...
She ordered Broccoli Groovers, her all time favorite appetizer from back in the good old days. On her first bite she nearly sprayed her mouthful at me. The broccoli was rancid hidden under the freshly fried breading. Broccoli isn't that pleasant smelling to begin with but when I checked them out I was appalled that someone would actually dip a piece of veggie that nasty into batter and throw it in the fryer for some unsuspecting customer to eat. The couple at the next table even remarked they could smell it but apparently they had food issues of their own. When the waitress finally came around we told her about that, the bottom of my hamburger bun having turned to mush from sitting in the grease that drained off the mountain of fries and the flat draft beers. Instead of concern we were met with indifference. She told us she would check about having the Groovers taken off our tab. I was of a mind that a place with any pride would have been hanging their heads low and offered to comp the meal. The waitress returned with our check...and no deduction for the spoiled food. After waiting for her to come back, I chased her down. She called a manager who explained how all of the appetizers were hand crafted and could not imagine how this happened. I begrudgingly got the credit.
This place has the feel of a restaurant with ownership that knows nothing of the restaurant business but wants a big return to pay for all of the investment in ambiance. The management appears to have been farmed out to people who lack the skill set to manage a kitchen and concern themselves only with keeping the bottom line going. The apathy the employees feel most likely is a top down thing.