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  • I always like to start with the positive. I had PRK procedure (alternative to Lasik) 4 months ago and I couldn't be more pleased with the results. Dr Stafeeva is outstanding and she patiently explained my options and performed a flawless procedure. The staff that supports her at both locations is friendly and welcoming. But the doctor is only one part of the overall experience at any practice. The bad : PREPARE TO WAIT. And wait. And wait. Today was appointment #7 (3 prior to surgery, 3 after). I purposely made the appointment at 830am (first appointment of the day). I arrived at 820am and was the 3rd person to sign-in. At 855am I asked the receptionist what was taking so long and got the usual story in return. Out of seven appointments, I've only been seen ONE TIME within 15 minutes of my appointment time. Once I waited 90 minutes. Twice I waited an hour. 35-45 minutes appears to be the norm. As satisfied as I am with the results, I am certain there are other practices that are more considerate of patients' time. I would never have another procedure at New Eyes.
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