It's a shame because we actually like our Mini a lot (bought a used 2009 about 3 years ago) and we would have used mini of Tempe again if not for what just took place.
My wife handled an appointment and service transaction when her brake light came on. The mini was taken in and given all new pads. Additional checks were tacked on that amounted to a lot of money, but no actual work had to be done. My wife agreed to the add-on service checks and the final bill was $950. Of that $950, we were charged $560 of labor. The work was already done by the time I was notified about the price and so the bill was paid.
In summary, the break light came on (car has ~50k miles on it) and servicing the vehicle at this dealer was about a thousand bucks. It feels wrong and it makes you feel dirty when this type of thing happens.
Steven Pham was the associate that worked with my wife, who I understand was a pleasure to work with, but the service charge for what was done is truly over the top. Again, it's sad because she loves her mini and had been thinking about a newer model in the near future. We bought this one at mini of Tempe and had a good initial experience. Now we feel ripped off for what was really a simple service run (took them just a few hours and the car was ready). It takes us out of the running to work with them again because the charge is simply dishonest.