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| - Very disappointed. Despite being told NOT to go with PCD, I did anyway. I wish I had listened. First, my 4yo was constantly randomly placed with other speech therapists that were not hers. The "substitute" therapists rarely worked on what my daughter had been working on, making things very confusing for her. Second, you guys would cancel appointments on us once a month, several times as I was on my way TO the appointment (which was not close for us, going from Mesa to Ahwatukee). Third, you guys fired the only therapist who was actually working towards qualification in the particular type of (OM) therapy that my daughter needs. You then put her with MORE new therapists (PLURAL) that she'd never been with before. I finally got fed up and decided to transfer to the Mesa clinic, since it's closer to home for us, thinking that maybe another location would be different. The first day we came to the Mesa office, a girl walked out and called my daughter back and never once introduced herself to us (I STILL have no idea who she was). Despite having all my daughter's info in front of her and talking with me, she insisted starting over from square one. I was patient with it but after she just kept telling my daughter to re-pronounce the words that she was saying wrong over and over and over again -- instead of trying to coach her on how to fix it -- I was almost at my wit's end. In August, we had to leave town for several weeks and I was told that we would have to be taken off the books completely and figure out new days when we got back into town, since they couldn't cancel two week's worth of appointments. Fine, I can handle that. When I called back and tried to get her back on the books again, and specifically asked for her to be placed with Dr. B. (I believe his name was) because he was the only one who seemed to have a clue in his head on how to help my daughter, I was told they would "have to look into it" and call me back tomorrow. Guess what -- "tomorrow" was almost a month ago. They dropped the ball and that was the last straw. I would never come back to you guys again and would STRONGLY advise others against doing the same, just as people tried to tell me in the first place. Figure out how to run a good business, for the sake of all future patients. Children will never flourish the way they need to when you're changing things up on them constantly. Just when they start to trust someone, you stick them with someone new. And I know I'm not the only one you guys do this to, either. How disappointing.
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