I have to say I've used the service dept. and was satisfied with the help they offered but the parts department is terrible. I went in two times trying to buy a wiring harness for a 2013 Can Am Spyder so I could pull a Can Am trailer behind it. I was told it couldn't be done. I told them yes it can, you see them all over. Then I asked if I bought a new Spyder and Can Am trailer they had right on their showroom floor they couldn't hook the two together? They told me no! They wouldn't do it, I would have to research the web, determine how it is done and do it myself. I asked them if the conversation we were having sounded a little dumb to them, that they have a trailer right on the floor that has a Can Am decal on it, sitting right next to the Spyders and they, the dealer, can't hook the two together? All 6 guys, including the manager standing there agreed that they would not do it. So I called a dealer back in Wisconsin and they shipped me the harness right away. So I guess they have the Can Am trailer in stock just in case a Harley rider is looking for one......oh ya I sent the dealer an email as a heads up about my experience and never got a reply so guessing they don't care.