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| - funky place. i wonder if i should knock it down a star for screwing us over on the first night. in town in charlotte for business, we get in around 10:30pm from our flight from Minneapolis. and they tell us they "over-sold" the place. what? i've heard of an airline over-selling because if you don't show up to your flight then you get a refund and the airline loses the money for the seat but if you don't show to your hotel room, then they keep the cash so i don't understand the concept of selling more rooms than you have. i suppose that would mean they expect some people to default and then they'd pocket the extra cash even though they are 'full'... i guess that's their plan but as they found out, when you're going to forfeit your cash upon a no-show, you tend to SHOW. anyway, they are explaining to us the bad news and my work colleague is grilling them on how this could possibly happen when i remind them that, well, it doesn't matter how it happened, we still have a meeting at 8am the next morning and just get us a darn room. they give us a low-end holiday inn room down the street - but they did comp it. so we returned to the aloft the next night. and it was much nicer. the room design was pretty cool. the lobby area had the perk of the free pool table, the little snack shop, a couple computers to use, nice bar area. not nearly as cool at the W in San Francisco or L.A. but the aloft is a decent spot. not a 5 star place but does a pretty adequate job for a 4 star hotel. maybe 3.75 stars. and they are lucky i don't knock them down a star for that mess up on the first night.
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