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| - Recently, we went to the Greyhound Bus Station to await the return of our second eldest daughter from Anaheim. Her trip began at 11:45 am, Friday February 16th, and wasn't completed until 3:31am the following morning in Phoenix.
We arrived at the bus station at 8:40 pm for the scheduled arrival of 8:55.
(She changed buses in Los Angeles but left hours later, after Greyhound had to send another bus and crew to pick up the passengers due to the previous crews hours ran out, including the bus driver).
We were informed later in the evening from the manager of the Greyhound Bus Station--after we waited 4 hours that the delay was due to a multiple car and motorcycle accident with a cement truck driver whom lost control on the I-10 outside of Riverside, went across the barrier into oncoming traffic--causing multiple fatalities, 5 were reported at the time, with other injuries. Thus, the CHP had lane closures going in both directions for hours as they investigated and cleaned up the mess.
The bus station doesn't have computer screens posted to show approximate arrival and departure times like the airport--and to their defense their computer system was down for hours, adding to their problems. It does have an area along a wall table where one can charge their electronics.
However, the manager appeared angry that I was irritated by now. When he told me in a rather confrontational manner what occurred on the I-10, I told him someone should have informed us, to which he nodded his head presumably in agreement. (We were inquiring during the 4 hours we were waiting and we received different answers and arrival times).
The bus station was clean, including the restrooms and cafe. What it lacks is technology and friendly employees--granted, they deal with a lot of angry and rude passengers--I witnessed this over and over again while waiting there.
We left after waiting over 4 hours and returned later because my special needs adult son who was with us was ready to return home and go to bed as his feet were sore and tired from standing: the station doesn't have any seating for people waiting for family or friends coming in on the buses. The station is rather small with limited seating for ticketed passengers only in a separate area, divided by a gray brick wall.
I think some retraining in customer service needs to be implemented and newer technology put in place. But it's a Greyhound Bus Station after all and my faith for this company overall isn't very hopeful for improvement in the near future.
Personally, I wouldn't travel on any of their busses nor would I recommend it for my family and friends after our experience with this company.
I don't know what the future holds for Greyhound as it is a cheaper mode of transportation and many people ride or depend on them for travel; so they will probably remain a viable means of going from point A to point B, but clearly there is room for improvement.
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