I put in a call to Adrian and within in one hour, not only had he contacted me, but he had arrived, assessed and repaired my garage door. I asked him about replacing the unit, and he was very honest with me and said that it didn't need to be replaced yet - he could have easily sold me a new unit, but his honesty made me respect him even more. It is rare to find this type of service anymore. He advised what to look for as the unit gets older and provided a comprehensive receipt. I'd give him 10 stars if I could.