Do not let a few bitter customers with problems with their Groupons steer you away. Melanie, owner AND operator, is such an amazing hair stylist! HOLY COW, she was extremely thorough with the consultation to ensure that she knew exactly what I wanted done to my hair, gave great reccomendations then got right to it! She was engaging and it didn't feel like awkward small talk, which can happen pretty much every time you get your hair done. It felt like a great girlfriend of mine was doing my hair. Definitely let the time pass. She told me straight forward what we'd be able to do in the amount of time we had which is great for me no false hope. My hair turned out great! I wanted to add more highlights and a subtle ombre to the top half of my hair.. bottom half is still a dark brown with no highlights. I love the way it turned out, she did everything in the perfect amount of time. I already scheduled my appointment for a blowout. I'll probably go back to add more highlights to the bottom half of my hair. Thanks MEL!!!