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| - Well, PetSmart doesn't have to worry about me shopping there ever again from now on. Here's the story in a nutshell: I was bringing some Hill's Science Diet canned cat food back, because my cats just don't like the taste.
I go in at 11:30 am today 2/12/15, they call the Manager--some 5'11" (guessing at his height), young guy (30's) who hasn't shaved his bushy beard or cut his hair in 6 months, fat in a slobby way white guy comes over. He looks like he is unkempt, and I am frankly surprised PetSmart puts someone like that in a position as Manager...but I don't work there nor own any of their stock so could care less. I just want a return credit. Anyway, Mr. Manager asks me if I bought it all at one time.
OK...here is where the story just gets stupid, cause the cans are all the same, in the original 24 pack box all wrapped with the plastic they put around it opened only on the top to allow getting about 1-1/2 cans out (if you can imagine how big that hole is). Taken aback I said to him tongue in cheek (cause it was getting humorous to me at this point), "Uh...isn't that indicative?" while pointing to the boxed canned kinda smiling (I mean, it was obvious to me that only the plastic at the top had broken into that flat of canned cat food). Upon which his response to me was, "Well, you don't have to be rude, and if you want me to take these back you better be a little nicer to me."
You know, I am older and have been in many situations taking things back when it was absolutely necessary, and not once has anyone ever responded like that that I ever remember. Is he touchy? Or is he just a smartass fat guy who thinks he has a little power now? Or is he just burnt out on working there? Who knows?
Anyway, I told him to just give me my things back and I would donate it..and walked out....never to return to PetSmart again.
What can I say other than I felt he has alot to learn and was ridiculous in his actions and certainly nobody I ever want to deal with again.
Maybe if Mr. Manager got a new haircut and a shave he would be in a more friendly customer service mood...ya think?
UPDATE: After multiple emails to PetSmart Customer Service Department where their "great" idea was for me to call the store and voice my experience to the Manager...really? This could be the guy who was such a jackass, so why do I want to talk to him again? Customer Service headquarters doesn't read your emails or has no brains and caring for their customers, which doubly makes me glad I am not going there ever again. Bye, bye, PetSmart! Your service sucks bigtime!
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