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| - I have nothing positive to say about my experience at Firefly on Paradise. The service was the most awful thing ever. I was in management for a Forbes rated the hotel for a long time, and I would be seriously embarrassed if my team ever acted like this team.
We were sat at a table outside, and then we were left for 20 minutes before anyone checked in on us. During this time, all the tables around us were being serviced. I watched the waiter check in with several tables. 25 minutes into this experience the busser brought waters, and the waiter came over. He didn't say Hello, he said what do you want to drink. I was expecting some type of reason why he was ignorning us. The paito wasn't that full. He took the order and left. During this time the manager was walking around the patio area.
I also watched the manager of Firefly mingle with what appeared to his friends and several other tables except ours. During this time, the manager made eye contact with me four times (I was giving the look of hey how's it going can you please assist me), but he failed to do anything. He started to walk our direction, and I was about to speak up to him, but he turned his focus to a table full of young women. The service should be the focus, I can understand if you are speaking with your guests, but this was not the case. He continued to check in on what appeared to be his friends and tables full of young women. Each time he did this he was chatting it up for several minutes.
We were still waiting for our drinks at this point about 35 minutes into our experience. At this point, we had to walk up to the bar to get our drinks because no one returned with them. The manager also was at the bar during this interaction and failed to say anything. We mentioned our experience to the bartender and the manager could have said something, but he didn't.
Overall, the waiter seemed mad he had to work, and the only person who was doing anything positive was the busser. We asked our busser at one point to get send over the waiter so we could order another round. The busser walked over to the waiter, and the waiter disappeared for several minutes before coming to our table.
During this time, the waiter made eye contact with our table, and then walked away. I tried to give him the benefit of the doubt, but I then watched him walk inside and stand by a curtain. He wasn't doing anything for a good five minutes, and then he finally came back out, went to another table and walked away. I had to wave him over, which I hate doing, because it is rude, however, there was no other way to get his attention.
Eventually, our food came out, and the waiter continued to be short with us. The food was good, but the service at this place was awful. I think the thing that rubbed me the worst about this place was that the manager failed to step in and show any interest in our situation. He seemed consumed with talking to women rather than doing his job. This was my perception last night.
I hope everyone else doesn't experience this while you are at this establishment. Maybe it was an off night, either way, the service was horrible. The only reason we didn't leave was because our friend loves Firefly and it was her birthday.
I also witnessed several staff members on their phones, I can't believe this place...get your standards in with the rest of this city!
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