BUYER BEWARE!!! If you purchase something at a different Hallmark store, EVEN if they carry the same product in the new store, they will not refund you. You have to go back to the original store in which you purchased it. Plus they will give you some b.s. excuse that because a coupon was used, they can't return the item. Even if there were multiple items on the receipt that were over the amount of the coupon. Needless to say, as a platinum member at Hallmark, I am a frequent shopper but I will not be returning to this Hallmark. And I too agree with the discrimination complaint listed in another review. Perhaps these two issues are related???? Here is their return policy.