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  • This review is really hard to write... I really wanted to like this place because of its amazing location, and because one of the pics of the watermelon jerky and the sweet toast another yelper posted looked DELISH! Unfortunately I came in here at 2pm on a Sunday looking to get a snack with a friend as well as start a juice cleanse (I was SO excited to finally try this place) but I walked into basically an empty refrigerator and the gentleman working saying they were sold out of a lot. I was so disappointed but i understood. I got info on a juice cleanse and made it clear to him that i really needed to start it tomorrow (Monday). He said they were currently out of bottles but that they would get them in early in the morning and that he could have it ready by 10am and he would text me if anything changes. These juice cleanses are also not cheap (it was roughly $100 for a 3 day cleanse). I was fine with 10am but if you are familiar with juice cleanses, you have to start early and can't eat in the morning... Come Monday morning, around 9:50 as I am driving away from my house I get a text saying it wasn't going to be ready but that he could have it dropped off when it was. I was annoyed but decided that i was just going to have to start my juice cleanse on Tuesday. I went in at 230pm to pick up and the owner was there (not the gentleman from the night before) and when I said i was picking up and gave her my name, she looked at my like I had 4 heads. She had no idea about my order which the guy made me pay for on Sunday because he said that they were having a slow day (yet you were sold out of everything?) She found the receipt and said she was going to pull it but at this point i was so annoyed by the lack of communication between the team there, organization and the operations issues this business is having where it actually is going to impact sales. I told her I wanted a refund because I didn't have time to wait and to be honest it really should have been there and set aside so it could be seamless and i could grab it and go. After she did the refund the guy walked in and she mentioned to him about the order and he said "oh I'll pull it" and she explained how she already gave me a refund. Him and i ended up talking and he agreed with everything I said. I ended up going down the street to Pittsburgh Juice Company where I had a phenomenal experience. They gave me juices so that I could start my cleanse that day, and then had me come back the following day to pick up the remaining two days so i didn't have to start my cleanse Tuesday due to my event. That's what a solution minded team should do when faced with challenges and obstacles in a business, even if it is your competition who made the mistake.
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