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  • I reserved a car online for my uncle March 12th since it was $150 cheaper then doing it over the phone. My uncle went in to pick it up the next day and informed them that he has liability insurance and he didn't want the damage waiver. Christal told him that it was NEVADA STATE LAW to either have the damage waiver or their own insurance. She said they can call their insurance company to add collision insurance and cancel it after they return the car or get the damage waiver. Because he thought it was the LAW he got the damage waiver. I looked on their website which it states that damage waiver is completely OPTIONAL, so I called Christal and she told me it was a gray area and in Nevada it was STATE LAW. She then said they could have gotten the car without the damage waiver but the manager would require a deposit for the full amount of the vehicle! I asked if all the Enterprises were like that and she said yes. I called another Enterprise and they said damage waiver is OPTIONAL and there is NO DEPOSIT needed even if you only have liability insurance. I called back and spoke with the manage Daniel who told me that Christal was just saying liability insurance is Nevada State Law, if that was the case then why would he need to call his insurance company??? Daniel then told me a fake story of a customer that wrecked a car and didn't have insurance so he had to pay $5000 out of pocket! Really?!? Enterprise, the largest car rental company in America doesn't have secondary insurance on their fleet of vehicles? That is the risk of rental car business, so I am sure their cars are insured! Daniel then tells me we can come back and get our money back since my uncle has a major credit card and that usually has insurance for rental cars. Sure enough we call Mastercard and it IS covered. So we drove all the way back and got our damage waiver back and of course Christal was not there. LYING to get damage waiver tacked on to a bill? Is that great customer service?!?
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