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| - UPDATE: To get out of my contract, it's only $1,470. They're going to send a new technician out to see if he can fix the alarm system. The earliest they can get here is in six days. The visit will be during the day, so I get to miss more work. This company should be investigated by Congress.
UPDATE 2: I've reached out to my fire department to get their opinion on the install that I've posted a picture of. I can't imagine this is up to code.
My experience has been very negative. I'm writing this review at 3:00 AM when I should be sleeping. Instead, I am awake because the alarm system started beeping and wouldn't stop until I powered the system down. This has happened more than once this week. ADT said they would have someone out in 3.5 weeks to repair the system. Merry Christmas.
I had the alarm system installed two years ago. Fortunately I never had any home security issues in that time. November 2015 they had to update my alarm system, because it was going to be out of date soon. The technician who came to our home was nice enough. He was also pushing his multilevel marketing side "business." I certainly didn't appreciate that. It took about 4.5 hours to upgrade our system. A little over the time they said it would take. Very acceptable from my perspective.
The new hardware for the ADT system is a visual eyesore. The older system was smaller and vastly more subtle. The power part is hooked up to the nearest outlet. There is also some other box installed next to that. Because we don't have an outlet in our closet, it's installed on the outside of our homes closet. That assembly is composed of a medium sized surge protector that has a red light for power. Next to that is another box mounted to the wall. I am not pleased with the new larger assembly, and red light it emits. The mounting job they did with the new hardware uses zip ties for some of it. Sadly it's not tied tight, and the thickness of the zip ties is very thin. The whole thing is rather wobbly and a good bump would dismount the thing from the wall. I also wasn't aware they were going to drill mounting brackets into my wall. The size of this portion of the system is about 4" x 8" x 11". Unfortunately we don't have any furniture in this part of our home that would hide this stuff.
Then about a week after our system was upgraded it started beeping and turning off due to lack of power. We called ADT and they said the earliest they could get someone to our home was 3.5 weeks. As a temporary workaround, we were told to turn the power supply off and on. This temporary solution works for maybe a day. Then yet again our panel starts beeping like an alarm clock that it's running on battery power. Then a few hours later it shuts off from lack of power. Additionally for the multiple times the power went out, we intermittently received robocalls from ADT to notify us. After the first few times this happened, I started ignoring the calls. No further notifications or followup was done by ADT for these service interruptions.
In the last week, we have twice been awoken in the middle of the night from beeping.
The product is a visual eye sore.
The earliest ADT can fix it is 3.5 weeks.
Their contracted technician tried to sell us his multilevel marketing system.
The mounting installation for the power supply is inadequate.
The 24 hour a day alarm system that we pay for doesn't run 24 hours in a row.
When our alarm system is shutting down, they use a computerized system to call us.
We simply can't leave the house without knowing the alarm system will shut off.
The phone number used to contact ADT has a computerized answering system where you press 1 for this, and two for that. For a good time, call 800-252-2029.
This is a joke, and the jokes on me.
We have decided to turn off our alarm system and cancel our service. I am looking forward to business hours when I can talk to someone about canceling our service. I'll have plenty of time to do that today because I'll be missing work due to lack of sleep. I am flabbergasted at this entire experience.
Good luck.
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