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| - I had an awful experience at Jessie Ray's tonight. After making a rather large order, we waited about an hour before receiving any food.
Thankfully, the restaurant operates out of Cactus Jacks's saloon, which has gambling machines, darts, shuffle board, and more.
When we received our food the cook explained that he was sorry for the wait and that he threw in some ribs and chicken.
It wasn't until I looked at the order that it was just the ribs and chicken and not what we had ordered.
Here's where the four stars come in... I was irritated (clearly) and just asked for a refund.
The owner, Mike, happily obliged, and explained that they had run out of supply (which will happen at any good bbq place) and promised he would take good care of me upon a second chance.
So here's the thing, bad stuff happens. I assume this was some sort of miscommunication and not a reflection on this business.
Also, the smell in there was unreal... I've had bbq in Texas hill country, Carolina, and all over the south.... And this smell was rival.
All is ask is some notification that there is plenty of product or none, and next time I'll call ahead.
Mike, I appreciate your honesty and apology, and I look forward to having you take care of me in the near future! I still have a bbq jones!
Everybody should give this place a chance.
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