| rev:text
| - Horrible. I should've listened to the other reviewers. There's definitely something strange about the way they run their business. To all the families out there with children - they will make it difficult for you.
I called before going because we have 4 young children. I asked if it would be busy around 6:30pm because we will have a party of 6. The person over the phone said, "Probably not because it's still early - but no guarantees."
Upon arrival, I noticed there were couple 4-tops and a couple 2-tops open, so it wasn't packed. No one else was waiting. The first hostess said that it would 10-15 min to seat us - no problem we thought... then soon after, another hostess (who has a particularly loud voice) - said that she could seat us at a 4 top (for the 6 of us). Mind you, there were already two larger groups there eating with tables to accommodate them (4top pushed together with a 2-top). We said we'd wait for one of the larger tables to open up. The hostess with the loud voice seemed incredibly annoyed, still trying to sell us on the 4 top - saying that people may eat slowly and she can't predict when they will get up. We didn't mind the wait and still held our position and said, we'd like to wait for a larger table. She AGAIN approaches us a minute later, saying "we don't have high chairs or booster chairs..." We said it's okay... Then she tries to sell us on the 4 top again. I'm not kidding you, she came back to us another 3 times, trying to push us to squeeze into a 4 top. It was almost as if we were inconveniencing her by wanting to eat at the restaurant and she was presenting the situation as "If you want to eat here, you have to hold your baby, and squeeze the rest of you on this small 4 top..."
About 10 minutes go by, and a table of 4 get up. Perfect set up for us 4top + a 2 top right next to it, to push together. The hostess with the loud voice refused to seat us there. She wanted to squeeze us onto the very 4 top she tried to sell us on the minute we got there. She said it's a "Friday night"... Basically saying, she wanted to keep those tables open for others that MAY come. There wasn't anyone else waiting!
My husband flat out asked her, "Do you not want us to eat here?" That's how flabbergasted he was. He then asked for the manager - which of course, she was... We decided to leave and give someone else our business. HORRIBLE CUSTOMER SERVICE.
As we were outside of the restaurant figuring out where to eat, I decided to go back in and ask for the owner. When I walked in, I saw her talking to the sushi chef in the back. When she walked by, I asked her who the owner was because I wanted to talk to him/her - and she pointed to the sushi chef and she said reluctantly, "He said we can push the those tables together..." WHAT THE?!!! I looked at her... blinked a couple times... and walked out.
My husband and I believe that we were not seated because we had 4 kids, instead of 4 adults. That means, to take up those seats, the manager didn't think we'd ring a up a high enough bill - because kids typically do not eat as much as adults. There were two other larger groups there, with adults - one table holding a baby... why were we not treated the same?
Lastly: WHAT RESTAURANT DOESN'T HAVE HIGHCHAIRS??? Some of the most upscale restaurants we've been to have excess number of highchairs and booster seats. CHAYA, it's just sushi.
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