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| - First time diner of Fiamma Trattoria & Bar, this evening . Decision was based on recent Yelp reviews, especially the one from one unhappy Matt S. I noticed a response from Fiamma mgt (including phone number), inviting Matt to call to discuss. That responsive customer service impresses me. So, my wife and I decided to give them a try. Wow, were we rewarded!
I made same-day 6:45p Yelp reservation (3 hrs beforehand!). Arrived 15 mins early, was greeted warmly and seated immediately. Bread w/dipping oil and sparkling water (which we ordered) arrived approx. 7 mins later. Wine arrived shortly thereafter and then our meals arrived (I kid you not) in about 15 mins. Scallops and Tiger Prawn Risotto was delicious (scallops were evenly seared and tender; risotto was among the best I've ever had). My wife had the Lobster Gnocchi. She said it ranked up there with the best she's had, too. Our waiter-recommended wine pairing was spot-on. As we ate, we noticed a quiet, efficient, steady flow of orders being being delivered out of the kitchen. What really impressed us is that we later found out that the restaurant was filled with a large contingent from a well-known computer company. Yet, you wouldn't have suspected it by the way the restaurant was running. Our waiter ("Ace" was the server on our receipt) was personable, attentive, and professional (as was our server). As we left Fiamma, I spoke to the person that had greeted us, and described how we chose his restaurant, mentioning Matt S' review and the restaurant myt's response. "Yes, that was me. I remember him." He then explained that he reads the Yelp reviews and tries to respond to people's concerns. And I could tell he really means it. Then he gave me his card -- General Manager. How refeshing is that?!
I definitely recommend those of you looking for a great dining experience give Fiamma Trattoria & Bar a try. My wife and I definitely will, the next time we are in Las Vegas!
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