I went to UW for four years. I lived in the public dorms freshman year. I hated my housefellow, so that meant I wasn't really fond of my "landlord" either. I stayed with a total slumlord on Mifflin Street my sophomore year. I had to threaten him with a lawsuit just to get an exterminator to come after requesting one for 4 months. After two years of crappy housing, I was hoping for a change. My junior year, I lived in a Steve Brown property on Langdon Street. The apartment seemed a little pricey, but I shared a room and was able to make it work.
The one little problem we had was that our apartment was a little dirty upon our arrival because the previous tenants had apparently moved out late and left the place dirty. Steve Brown sent over a literal team of 4 maids to scrub the place for free the next day, and offered us some State street gift cards to make up for the problem.
One of my roommates was pretty upset about a charge to his security deposit, but given that he left a 3 foot hole in the wall, I think he got what he deserved.
I ended up enjoying my stay with Steve Brown so much as compared to my previous landlord, that I moved into another one of their properties for my Senior year. The place was clean when we moved in. Repairs were made promptly throughout the year. We didn't get charged a late fee when we were late one time on the rent.
I don't ask for a lot from a management company. I just want to get what I paid for and that's what the deal is with these guys.