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  • Beautiful pools are the only thing going for this place. The reception staff is slow and not especially friendly. The rooms are drab. In a resort, I expect atmosphere and a sense of place. There was none. The fruit basket I preordered for delivery at check in was never delivered. The availability of service at the restaurant and bar were spotty at best and again not very friendly. Weddings are the priority here and twice during my stay, the staff put me aside so brides could walk in front of me at the reception desk to be served first. On the last night of my stay I came home after a full day out to find my room door ajar. The room was serviced in my absence and one of the staff had not taken the care to properly close my door. My room faced a parking lot and busy Scottsdale Ave. I reported this and got assurances that no one had ever had anything stolen from their room before. Fortunately I did not have anything stolen. I had prepaid for late check out on arrival. On my final day, I returned to my room to find my room keys had been deactivated at the normal check out time. I went to the desk to get them reactivated. Even though the front desk verbally confirmed my late check out when I first arrived and registered, that had now mysteriously disappeared. The room key cards were fixed and I returned to my room to find an un-uniformed staff member milling around my room. She didn't even greet me. Instead she glared at me and barked "when are you leaving?". I told her I had late check out and she stormed out of my room without another word. Terrible staff, terrible location and terrible rooms. This place is a glorified motel. I hope I never set eyes on this place again. It is not worthy of the Hilton or Doubletree name.
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