We were celebrating a birthday and the server wasn't aware nor attentive to our table as she was serving us (6pax) plus another large table (10pax). She forgot my beverage, rang the wrong dish on an order, and was nowhere to be found when we needed service (had to actually wave down other servers more than once to get service).
We were shocked that the pastries we thought were complimentary (she offered them because our food would take longer due to the 10pax) were charged to my guests bills!!
Food was delicious but that was the extent of the experience.
A frustrated guest of mine who arrived later with her boyfriend was sat at a smaller table. They wanted to get up and leave as the level of service by both the server and the manager felt unacceptable. Neither of them provided table service (although my guests were ready to order) for approx 10-15 mins until I waved her down (which is now the 5th time). The room isn't large and now there were only 3 other tables (2pax) in a different servers section. The poor service was a disappointment as we recently dined at the Deane House and knew they were sister restaurants (where service was superb!!) a couple of weeks before. Again, the food was fantastic, but the service was lacking. I was embarrassed for bringing my guests there.