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  • I didn't want to do this but....(i'd like to take my 3 stars down to 1) I had visited Sunday and experienced DECENT service. So I decided to try HH to see what's its all about, nothing fancy. I arrived around 6:30 pm to plenty of space at the bar, so I sat quickly. After being seated for several minutes I was offered the opportunity to order. Las Vegas Roll, Crunchy Shrimp Roll and a Tokyo Raspberry....Meeeh! Tasted like watery juice. By 6:50 pm I'm ready to order, but FIRST I must have another drink. I quickly ordered a Yozu Margarita (I think thats what its called) and mom ordered another Benihana Punch. We then proceeded to order our food. I opted for a bowl of shrimp fried rice and side salad, mom ordered the Sea Bass. After quietly waiting 20 mins with no second beverage, I made note to one of the bartenders about our drinks. By 7:40 no food and no drinks. I watched 3 people behind the bar make drinks and clean. Where in the heck are my drinks?! When inquiring about the food, we were advised that it was almost done (someone told me that 15 mins ago). Now I'm hungry and thirsty. What makes it bad is that I ordered the drinks TWICE! At this point we're ready to go, so we ask for the food as such. 10 mins later the food arrives...Plated. I THOUGHT I ASKED FOR THIS TO GO! Why is it so difficult to get good service? Benihana is hit or miss these days. More miss than hit.
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