First off, customer service from beginning to end was excellent. The food on the other hand was good but not great. It's obviously a chain, so I understand recipes and portions need to be consistent. Today the food was lacking in true BBQ authenticity. The meat was dried up, and the BBQ chicken tender sauce had an odd tinge to it. We were surprised the waitress didn't notice one meal had not been touched, but we chose not to make a fuss since she was attentive and on point. Not many choices on that side if town, but worth the trip overall.