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| - The Concord Burgers to Beer NEEDS A NEW MANAGER IMMEDIATELY! Mike is his name and he is a total and complete incompetent, slithrery, rude and apparently a pathological liar. I ordered take out online and that went smoothly. I go to pick up my order to find out they were out of the rib rub I ordered. Ok I'm a grown up and I can deal. I pick another, sorry we are out of that, ok, I chuckle and pick another and bingo. About 10 mins later Mike comes up with my order. I asked is everything here? Yes, he replies, in an impatient manner. Well, I get home and no ribs or pretzel order are included. I call, the hostess gets Mike on the phone and he proceeds to tell me he packed it himself, he knows they are there and he doesn't know what to tell me and that I shouldn't get defensive. What???? Are you calling me a liar? I said I will never ever be back and that his customer service skills are deplorable. Now my husband is pissed!!!! He calls and Mike slithered to the phone and proceeded to berate my husband and wait for it.....said the ribs and pretzel order were still there and that he screwed up. Wait, I thought he packed it himself. So he can't stop there, he tells my husband that he offered for me to come get another order!!! No you didn't, you implied I was lying and that I had the food. No apology, just him yelling and swearing at my husband. He is a liability to the reputation of that new business in Concord. We were so excited about having a new place in our area! Mike, I hope you read this, I hope the owners read this and kick your lying, hostile, incompetent butt to the trash where you belong. I'm sure your Mom is patting herself on the back for raising such a fine young man!
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