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  • Beware. I booked a room for my husband to stay one night as he was coming to Vegas for the Metalcon Convention. When he arrived they didn't let him check in stating the reservation was under my name (his wife) not his. No where was it stated that I had to check into the room when I booked the room for him, nor was it stated in the email confirmation we received AND he had the confirmation text directly from the booking as the reservation was booked with his phone number and name but my credit card. Since they didn't allow him to check in I cancelled the reservation. The manager, Saul, informed me the room would not be refunded because it was prepaid. The room that my husband was unable to check into cost us more thank $250. I've booked rooms for my husband for over 28 years, this is the first time this has happened. Don't stay here, their customer service the worst I've experienced.
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