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| - Usually service here is a little better than most BKs I've been to. But service has gone downhill.
Tonight had two issues.
1- At drivethru was asked to pull forward even though noone was behind me. When I asked why, even though I already knew the answer, I was told "because the food will take a few minutes to prepare and it's eating up our drivethru time." The while purpose of the clock and goals is to identify times where they're not meeting expectations and customer satisfaction. Just a pet peeve. Oh byvthe way, we ordered absolutely from the menu. No additions, subtractions or special requests.
2- One of the meals we ordered was a Whopper with cheese. Got home and tha's what we got, a Whopper patty with cheese. No ketchup, no lettuce, tomato or onion. Just a burger, piece of cheese on a smashed bun.
In conclusion, I am deeply disappointed. We all see the BKs are struggling and one of the only fast food chains that is closing more stores than they're opening. They need to get back to the basics if they want to be successful. Chic-fil-A has set the standard, at least the ones I've been to, for excellent and quick customer service with a smile. That model is one to emulate, but BK is headed in the wrong direction.
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