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  • My husband & I have been avid BWW goer's ever since we moved to Gilbert 3 years ago. We frequented the McQueen & Elliot location almost once a week the entire time we lived nearby. The wings are awesome and it's the best place to watch any kind of sports. Every time friends come in town we take them to Thursday night $.50 wings & $3 you-call-its. We have since moved to East Mesa and last night two good friends where in town visiting. We were on our way home when they asked about BWW and said they had been really looking forward to making a trip there while they were in town. It was 12:30 am and we were driving nearby this location. I wasn't sure what time they closed so I looked up the number on my phone quickly and called to ask. Someone answered the phone and said "we close at 1." We knew we were cutting it close but were craving wings so we decided we would run in, order wings togo, have one round of drinks while they were being cooked and make it out right at closing. We have all worked in the service industry so we are very cognizant of common restaurant courtesy and always tip extremely well. When we walked in we were immediately faced with the manager, Shana I believe, who very rudely said "we are closed." My husband looked at his phone and said it is only 12:40 and we just called and someone told us you close at 1. She said she was indeed the person who answered the phone and her clock actually said it was 12:55 and they are closed. We explained our intention of ordering togo and having one drink and she again very rudely said the bar was absolutely off limits they did last call 20 minutes ago and if we HAD to order food it we would be waiting for awhile because she would have to "refire" up the kitchen and get everything back out since its all been cleaned up already. At this point we had no intention of staying and were really offended at how we were being treated. We calmly explained we would have appreciated if she had been truthful with us on the phone. If she had simply replied that they close at 1 but the kitchen has already cleaned up and last call for the bar was 20 minutes ago we would not have even wasted the time to drive there. She did not apologize and was still speaking to us with a ridiculous attitude. Everyone was frustrated at this point and as we started to a leave a server that had walked up earlier called my husband an "asshole". This was completely appalling, so unnecessary, absolutely undeserved and insanely unprofessional. We will NEVER go back to this location, if you are craving BWW stop in to the McQueen & Elliot location where all of the staff are super friendly, accommodating and professional.
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