Went to this store to review our cellular plan and change our plan back to what we signed up for. Some how our plan mysteriously changed to a more expensive one. It took me a few tried to get the customer service rep to understand that it was wrong. He kept insisting it was right. When he finally longed into our account he realized it was wrong. He was very apologetic and helpful. He changed our account to reflect what we signed up for. My favorite part of the AT&T store is that you can make an appointment!!!!! When you arrive for your appointment you are placed in the que in front of the walk-ins to reflect you appointment time. We probably would have been there for 2 hours or more but with the appointment we were done in 40 minutes.