I have always liked how bustling and casual and easy this place is. It's loud and family friendly and has a wide range of menu items. But over many years and visits, I've found the service to be inconsistent and unpredictable. I've actually gotten the feeling we were putting staff out with any extra requests or needs. (On more than one occasion, unfortunately.)
You can usually depend on good hummus, baba ghanoush, and french fries. I've had some good, some iffy sandwiches, spinach pies and toasted cheese pitas. The rice dream milkshakes used to be a major draw for me, but they dropped those ... and now it's $7 tofutti shake (or $8 if you want peanut butter). Yikes.