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| - I went here on Thursday March 3rd 2016, my big 28th birthday with my mother and brother. I have always driven by this location and curiosity always takes over when I hear about a Steakhouse.
My family went on a Thursday evening, clear weather outside and it just started to snow. We arrived around 8:00pm. We were greeted immediately and we were shown to the dining area. The restaurant bar area is wonderfully decorated, the atmosphere of the restaurant seemed very lively. I can imagine enjoying myself with my friends at the bar on a Friday night.
My brother and mother ordered the PrimeRib Experience $31.95 each and I ordered the Top Sirloin $23.95. In comparison with The Keg, Food was good, very flavorful, not over done nor over salted. I asked for Medium Rare, I received Medium Rare.
Our waitress was a young lady with dyed bright red hair, I forgot her name. She sat us down, she asked if it was our first time at chop (yes it was) and if we'd like anything to start off for drinks. It took sometime to wait for our drinks. Once drinks were delivered, she asked us immediately what we would like to order. Maybe I'm being a bit harsh, but I do enjoy having a service experience, even if it's small talk about the menu, or weather... She could've at least advised us what promotions or nightly specials they were having. We placed our orders, we already expected a 40 minute wait for a great steak to be cooked... for the 40 minute wait, our waitress did not check up on us once. The only time we saw her was when she was talking to her coworker and we heard her gossiping about her other co-workers... The story doesn't get better. Finally our food arrives, we were waiting for fresh ground pepper and our 2nd round of drinks... Again no one to be found. My 65 year old mother needed more water to take her medicine before eating, luckily we saw a gentleman cleaning the tables, he was nice, we asked him for our drinks and ground pepper, we also asked if he can take pictures of my family for my birthday while we were having dinner since our waitress was missing in action again... He was exactly what we were looking for in customer service. Once we finished our food, our waitress comes back and asks if we want desert, my mother responds "Hey, we're here for my sons birthday" (assuming in any other restaurant, a simple desert with a candle would be a celebration for the birthday boy), she replies "okay, happy birthday. Did you guys want deserts?"... Every birthday for my family we always go to a restaurant to celebrate, maybe it's my westernized culture to assuming birthday desert will be brought, any restaurant I've been to always give a happy birthday desert... We asked for the bill... I thought maybe if she brought the bill, she would bring something... of course she brought the bill and immediately had the machine to cash us out. Our bill after tip came up to almost $200, we still gave a standard 15% tip. First time in my 28 years, of all the restaurants we've been too, this is the first time where I never got a happy birthday desert. The service was very poor, my experience was terrible, to the reviews, the best customer service I got from this place was with the bus boy who took our photos and cleaning the tables. Funny how in every other Yelp review, there was a birthday desert. We were going to make a complaint to the manager but I just wanted to leave.
Overall, the restaurant is beautiful, the food is comparable to The Keg, it's a pricey restaurant, but I feel if I'm paying top dollar for my food, I better get some decent service. Am I coming back to Chop, no thanks I'd rather spend my money somewhere it's appreciated. Food will always be a priority for me but the customer experience is what really matters.
Food - 4/5
Service - 1/5
Atmosphere - 4/5
Price - Minimum $40-50 per plate after taxes & tip
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