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  • After reading the reviews on Yelp, I had high hopes for this place. Too bad it just isn't all that it is cracked up to me. For starters, the website is less than helpful. In fact, it doesn't even work. When someone suggests a restaurant for us to try, I like to look it up online, peruse the menu, look at any pictures to see if I can gain any perspective about the vibe of the place. Okay - so the restaurant hasn't joined the technology at your fingertips age. I can live without it. It's just nice to have. Having said that, when I first walk into a restaurant, I do expect to feel more welcomed than we did last night. The waitress was incredibly rude from the time we sat down until the time we left. When we asked about the drink specials, she appeared clueless, and really just acted as though we had ruined her evening because we came in and sat down as she was trying to take her smoke break out on the patio. Then we move on to the food. Sub-par at best. The food lacked any real flavor and was just distastefully bland. There really isn't anything else I can say on the food. It just wasn't great. I could have made better at home. As dinner progressed it because very clear that Sainatos was not group friendly. If you want to meet a group of friends at this place do not even bother! Go somewhere else. The one brighter spot of the evening was the bartender, who offered to work with our table on the bill. Granted, when we realized this place wasn't group friendly we should have started texting everyone to go somewhere else, or said bring your debit card for the ATM or cash. Still, the bartender saw our table was spending $200 in their near empty establishment and offered to help us out. As a result of her generosity, a self proclaimed regular patron proceeded to berate and verbally harass members of our table because the bartender was helping us out. How management could not address this, let alone think it is acceptable is beyond me. Personally, I can say for sure, I will not be heading back to Sainatos - Ever. It seems this sentiment was echoed by others members of our table as we left that night as well, which is really too bad. I will gladly pay a couple more dollars on the average lunch/dinner for a local establishment all day everyday as opposed to going to a chain restaurant. When I pay that little bit of extra to support the local business, I expect it to be better - not just in quality of food, but experience as well. I can easily find another local Cleveland pizza/Italian place, where I am betting the food, service, and class of the patronage will be of a higher standard.
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