Used to come here all the time when it was called "first REGIONAL". I was unfortunate to come here on 8/3/14. Firstly, while I spent thousands of dollars here, my name was not in the system since they change their name. We waited for over a full hour (for an emergency) just to be seen. We then accepted ridiculous treatment cost to treat our dog. We were told it would take max an hour. Ended up close to two. Got no notice and girl at front desk had an attitude about it. Last time were coming here. This place is expensive, unfriendly, and slow. The name change appears to have come with worse service.