Came here Sunday afternoon around 3 and the short brunette employee had a real bad attitude. I gave her my stamp card and she tells me they now have it on a computer system and she has me enter my phone number. With my purchase of the two bowls my next visit was suppose to be the free bowl.. and then ask her so "next bowl is free correct ?" And she says no we aren't doing that anymore with a real catty tone. I asked her why they don't honor the cards that were distributed, what is the point of them if they aren't honored!
If the employee had any sense of customer service she would have explained the new loyalty program/rewards to me In a positive manner or apologized that she couldn't honor my full stamp card. Instead, knowing I was expecting a free bowl she fails to mention that fact that I did have a loyalty reward, a free ice cream sandwich. After my meal, for curiosity's sake, I typed in my number to see if I had a reward that's the only way I was aware.
Previous visit here had a young male gentleman who was rude as well. WORK ON YOUR CUSTOMER SERVICE GUYS!! Food is good but I'd rather go to I KOI POKE with way better quality food and customer service.