As a fan of this franchise, I was highly dissapointed in tonights experience. Please hire experienced waitstaff and bartenders. Really quite sad to not know the simple things, like what a chilled shot is. Especially when purchasing premium priced liquors. Manager questioned if I paid my tab after complaining mildly. Pure moronic experience. Just absurd having this incredibly rude manager chase me down to ask if i paid my tab. Will be letting all my Norterra folks know to avoid this location.