This place is always beyond packed, even when the doors open. On this particular visit, I was one of 15 people waiting in line when the doors opened. I had just come out from a movie, was hungry and wanted the grilled chicken and hummus. I forgot how pricey it can be $11 for just that one dish, but was pleasantly surprised by the portion size.
I waited about 15 minutes for my pick up order even though I called it in ahead of time and had to wait in line to get in the joint, which was less than awesome. The service is never amazing, here or any of their locations.
The food is what gives the 3 star rating.