I went in there the other day to ask about my warranty on my phone. I woke up on Saturday morning to a Purple screen. Absolutely no outside/external damage to my phone and it wasn't dropped or exposed to water. The gentlemen told me that my phone was not covered under warranty and would have to pay the $150 deductible to get it fixed. So fast forward to today, I called verizon to have my number switched to an older phone of mine (So i can see what I am doing) and the guy on the phone asks how my phone is damaged. I tell him that the screen is purple but other than that, the phone is working and has no outside damage. He says 100% its covered under warranty. He puts me to the warranty folks and lo and behold, they are sending me a new phone overnight! I don't understand why the local store would put me through the ringer like that but I am so glad I called their customer supoort!!! Don't go into this store!