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  • I went to this AE Outfitters yesterday looking for an off the shoulder top.The context is Friday night around 8pm, so the store was not busy. I looked around for a bit, then asked one of the salespeople for more options. He was quite helpful, and showed me a couple of styles and led me to the dressing room. I had about 4 tops with me. I tried them on, and found one I liked that was a bit too big, so I pressed the button in the dressing room to get assistance. I waited for a bit. No one answered. So I walked out and saw a staff person sitting on one of the high chairs in front playing a game on her cell phone. Professional? I called her a few times. She ignored me. Then maybe on the 4th or 5th call, she turned around and said she was on break. She quickly gestured to someone on the floor who was helping another customer. The other salesperson saw me said she would help me in a bit. So I went back inside the dressing room and waited, and was just about to leave when the salesperson came and asked me what she could get. I told her a smaller size, but she came back empty handed. Fair enough. So I decided to take the top anyway and made my way to the cashier. NO ONE WAS THERE. I waited for a bit but then got fed up, and threw the top on the counter and left. No one knew or cared. Basically, I was like "Shut up and take my money!" and this poor quality store could not be bothered. The only reason I'm giving this place 2 stars is for the first salesperson who helped and checked up on me. But with three people surrounding me and only one person who actually did something, they couldn't even make a sale. AE needs to be better with managing salespeople and their etiquette. Full disclosure, I am annoyed right now, so my words will be a bit more biting. But here it goes: I get that the store is in a hipster neighbourhood/fashion district. But let's be honest here, AE is neither high end or great quality. I expect at least a modicum of respect in any store, and at the very least for someone to be at the cash counter. I wonder if they're hemorrhaging money with so many salespeople. Plus, isn't it the point of hipster neighbourhoods to give the customer more of a personalized experience. I did not get that here.
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