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  • I always reserve online. It's the easiest way to get the best rates, and if you keep checking, you can hit cheaper rates. I have rented from this location at least three times and it is usually smooth and painless-if they don't have the right car they will upgrade you. Same happened again here, except I had to drive to a porsche dealership up the street which we received wrong directions to. Before we got there, they tried to charge us for an upgrade that was on the upgraded car we were supposed to be getting free of charge(sirius satellite radio),so i ended up having to negotiate getting that off. I'm not the one who asked for the damn upgrade! Once we got in there, we parked,asked where hertz was, was told go around the building (it said authorized personnel only), and drove away. Called this hertz and they said go back in, look for a little door on the right under the canopy,it says hertz. The car was nice, and the tank was half empty!!!! By the time I got the car, and got gas, it had put my trip over an hour behind-going to the bay area? this means the difference between driving in sunlight OR FOG. I was in a pretty crappy mood for the drive, but at least I didn't have to fill the thing up all the way to return it. When I picked up my car, I was ready to 1 star this place, but its been a few days and I probably will rent here again for the price. Maybe next time I'll call ahead to prepare them.
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