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| - I've had satisfactory service at the University Avenue Graphite store, but EXCEPTIONAL service at the Voges Road location. Without a doubt, I will burn the extra gas to patronize the Voges Road location from now on.
After having the University Avenue shop increase the RAM in our mid-2009 MacBook Pro, I headed back to the University location when the display on the same laptop started failing (vertical band kept appearing across the screen). Apple no longer provides parts for these older models and the University Avenue employee suggested I find the parts on eBay, etc. and come back for them to do the repair. He couldn't tell me what parts to look for, but gave me the business card of a tech guy there and told me to contact the tech guy and he would tell me what parts to buy. The employee told me how hard it was to find parts, how expensive they were and how I might be better off buying something new, even if just a Chromebook (my kids use the Macbook in question). I emailed the tech guy and never heard back. Not sure what to do, we lived with the intermittent display issue until this week, when the band wouldn't go away and impeded my high schooler from working on a school paper. I sincerely dreaded having to go back to the University Avenue location because, despite previous satisfactory customer service with the RAM installation, they hadn't been particularly helpful with this screen issue.
As luck would have it, I had errands to run on the east side and decided to take the laptop to the Voges Road location instead. I didn't mention my experience at the University Avenue location right away. Without knowing my experience at the west side location, Alex at Voges Road was basically like, "no problem, I'll see if I've got any used parts. If not, I'll find some and get back to you." What? Night and day difference in their approach to the same problem! I left the laptop there and 24 hours later it was repaired for $209. I couldn't be more pleased with the entire transaction. He even replaced the little feet on the bottom of the laptop that we'd lost over the years.
Thank you, Alex at the Voges Road Graphite store, for being so willing and able to keep our mid-2009 MacBook Pro working for us. You rock!!
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