For lunch yesterday we ordered delivery through their online service. About an hour after ordering I still hadn't received a confirmation email for our order so I called to see if they even received it. The guy who answered said yes they had and that was it....no offering up an ETA or anything.
So another 30 min passes and finally the food arrives (this place is literally less than a mile from our office so I figured they must have been really busy which is why it took so long). I was willing to ignore the fact it took so long to get to us (ordered just before 12pm and didn't arrive until about 1:30 I think it was) until we dug into the food.
We ordered a special which had a 18" pizza with one topping and 10 chicken fingers. The pizza we got was bordering luke warm bath water temperature and cold. So we had to heat up our slices before we ate them. And the chicken was the same temp, not even hot!! AND they were dry! Ordered them mild and they were still looking like a plain chicken finger! We also ordered fries with cheese which was the only piping hot item we received and was actually pretty good (we thought); they used nacho cheese, yum.
My two stars are for the ranch and cheese fries because they were the only things we truly enjoyed. Will not be back here. Unless I feel like burning $39 for cold food.