Had my first dealing with Signals this week. I got a personalized item as a gift. unfortunately they misspelled my name. I did not want to embarrass the gift giver so I called Signals to try to remedy. First they apologized and acknowledged their mistake. They said the only way to correct was to issue a credit and recharge the original purchaser. I asked that they credit & charge my card instead and asked for a supervisor when they resisted my idea. The supervisor - Ann came on and changed the entire story now saying the gift giver made the mistake and they would have to charge me for the correction. I was very disappointed by their changing stories, tone and customer service. I liked what was in their catalog but now would never order from them because of their poor customer service.
My advice, shop elsewhere.