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  • We were so excited to find the caribou coffee we always loved combined with a bagel place. And this location isn't anywhere near where we live so it's one of those "experiences" we talk about having when we have a coffee date. We've been here several times and each time seems hit or miss. Today, will be our last time visiting. I have noticed each time I have gone how they will "not" honor coupons! There is no sign on the door or anywhere stipulating this but it's gotten to the point where we are like "oh we have a coupon, let's go for a ride" to getting there and being told: "We don't honor coupons unless they are personalized" Or- "That coupon only covers a medium" when the coupon clearly states "any size" and my other favorite line "you have to be a member of our smear club" which I am so what's the problem here? Nothing seems to be able to be "scanned" because of their lousy Internet. Today hubby had a coupon for a free twist bagel with the purchase of another bagel. They wouldn't honor it because they said "it didn't come directly to you, that coupon came from Einsteins". What????? I had a coupon for a bogo caribou drink . After several attempts to show its for any size they would only allow mediums. This isn't a one time thing but consistent refusal to honor coupons and if management is training and feels that way then I guess everyone should know. The guy who waited on me said they tell all customers this after their first visit. Really? Maybe I didn't finally wake up to this obvious deception until now! The drinks and food are hit or miss. There is no standard of excellence and the whole ordering process is a hot mess. Calories, money and experiences are too important to me at this stage, and with this last experience I've decided to take my business elsewhere.
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