Horrible customer service...I saw a cat that I was interested in and on two occasion spent almost an hour looking at her and talking to her at a Pet Smart on Blue Diamond. First off the people at Pet Smart were rude and as I later found out not allowed to answer any questions. Second, I work all the times listed to adopt and asked if I could make an appointment for a different time...wow again extremely rude. I was told that other people who adopt make time or take off work, must be nice to make their own schedules but I don't have that luxury. Then I was told it was going to be an hour long process which would have been fine if I could make an appointment. I emailed them via Facebook to share my experience and WOW the rudeness and condescension just kept going! My family has always adopted pets from shelters and when I told them that she acted like I used a dirty word and told me I didn't respect her process and if I wanted a cat to go to a shelter so I could just point and get it! Omg...please be careful with these people. They act like they are better than a shelter even though the cats are left in the same size cage the only difference is they're in a strip mall!