-1 stars!! This is the most shady car dealership ever!! Please avoid, even for something as simple as an oil change. Here's how my unfortunate experience with them unfolded today:
They're the Nissan dealership closest to where I live but I usually avoid them at all cost due to prior experience when trying to buy a car (I ended up buying somewhere else). I had to take my car here today as I couldn't afford to wait till Saturday to take my car to my regular dealership. I just wanted an oil change! The consultant I was assigned called me back giving me a list of 10 things that needed to be fixed, some of which were covered by warranty "but i needed to pay my deductible". I didn't have a pen and paper handy at the time so I asked him to give me the list when I come in to pick my car. But he insisted I write them down instead. When I asked him to go through that list a couple of times he became mad. He put his hand on the phone so I couldn't hear him, then I heard him tell some guy sitting close to him "THIS GUY IS SO STUPID!!". I told him that I heard what he said and asked me to connect to his manager instead. The Service Director called me to say he would reprimand that guy and was "willing to work on the price with me". I told him I just need my car back as I was nervous about dealing with these people at all now. When I went in to get my car the Service Director gave me the same list that consultant was giving me. I told him they had lost me as a customer unless they did something about the situation, being abused by that consultant was totally unacceptable. He connected me to the Asst GM who assured me that he would "severely reprimand" the abusive consultant.
I don't believe that these guys really care about their customers and they've definitely lost my business and that of my friends and any other close acquaintances. I hope my review can save someone from having a similar experience with this shady dealer.
The only really nice guy in my experience was the shuttle driver Terry.