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| - Let me preface this review by stating some facts. I lived here for 6 years. We ALWAYS paid rent on time, were respectful neighbors to the community and responsible tenants. These apartments were great..... 5 years ago. What happened? If you are debating renting here, let me fill you in on what you are really in for.
2 years ago the apartments sold to new owners. That was the downfall. Instead of taking care of upgrading appliances, upgrading the landscape for renters or properly managing maintenance requests; they chose to upgrade the front office and future tenant center to increase curb appeal. They chose to close down the main pool.... right before summer. The pool was closed for months. They offered no reimbursement whatsoever. When you sign a lease you are entitled to the amenities that were provided to you when you were shown the apartments. The mailbox lock hardly ever worked and was left open a lot. Car patrolled security (non-armed) that once existed, must have gotten cut because they were no where to be seen in past years by my eye. Apartment building security lights were left burned out even after MANY maintenance requests, which was CLEARLY a security issue. This last December, there was an armed robbery.... AT THE MAILBOX at 10pm! Two men jumped from the nearby bushed area with a gun and robbed a tenant. We no longer felt safe and it was (in my opinion) because of poor management with caring about the safety and well-being of it's tenants that were already moved in.
Once you're in, why do they have to care about your satisfaction and safety? You signed a lease and they know they have you locked in. In the last 2 years, our apartment has been flooded by the upstairs unit 3 times! The first was a faulty bathtub connection but the second time was due to a maintenance repair error (as stated by the maintenance man) and was repaired VERY poorly and took over a week to complete while we couldn't use our main bathroom. The third time (see video and pictures) was also a faulty connection to a washing machine after it had recently been replaced. The managment never apologized once for the inconvenience to flooding our apartment for the third time in two years. They also NEVER came back to fix the damage it left on the walls and pillars, as evident by the water stain on our ceiling and paint that was bubbled. The foundation for the apartment is shifting as well. There were huge cracks in our walls from who knows what. Our sliding door on our patio would no longer shut correctly because the door frame was warped from the building's unrepaired structure (multiple times we put in requests to see what was going on with this. Nothing was fixed, just noted on our maintenance record)
Sounds great, right? There's more. So you can see how unprofessional they are, but how about unethical? They started bribing tenants to put in "5 star" reviews on yelp to get entered into raffles for iPods and other prizes. They also, recently, started asking new tenants to put in "5 star" reviews to get some fees taken off their move in costs. If you ran a sound business with great satisfaction, you wouldn't need to bribe people into giving you 5 star reviews, would you? Shame on any business that does this. And last, but not least, we are (at the time of writing this review 4/15/16) still waiting for our security deposit. Like I said, we ALWAYS paid rent on time, for 6 years! And the one time we are LEGALLY due our deposit IN FULL within 30 DAYS of moving out (Nevada States Law NRS 118A.242), it has not arrived. We have called Jessi, the manager, multiple times and never received a call back from her. We received one email stating the refund has been "processed" but still no update on the status or postage date.They tell us they are short staffed and sound really sad on the phone but guess what? You are a business! Act like it. Don't make excuses, just fix issues. If I were to tell them 2 years ago that I had some personal problems and couldn't pay rent (which never happened, just example given) would they let me pay late or maybe within 7-10 business days? NO! They would have fined me and eventually evicted us if they didn't receive payment. These are not even all the issues we experienced but this about sums up our time there. It is not right that businesses don't care about the tenants after they have signed a lease because they know they have them locked. We should have moved out 2 years ago, that was our fault for staying so long. But we have now moved into a new apartment with better appliances and staff, 24hr armed security car patrol, maintenance requests that were taken care of within the same day... all for the same price we paid there! Do yourself a favor and look around and judge for yourself. I can tell you that we feel like Andy Dufresne in Shawshank Redemption when he finally swims through the sewage drain and is free. Good Riddance, Vintage at the Lakes. And no, you can't buy a 5 star review from me.
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