This is an amazing place! Originally we were referred by our insurance to repair. The hearing test pinpointed several things we weren't aware of and actually ordered new aids. The staff is so friendly. I felt completely at ease and they addressed all my husbands concerns.They showed him how to use and adjust the hearing aids and made sure to follow up to ensure he knew how to work them. This is the best place and staff. I am so glad that we have found them as our previous experience was terrible. Go here for personal, hand held, experience.